Home Technology Top 10 Best AI Chatbots for Exceptional Customer Service in Software Keyword : Best AI Chatbots

Top 10 Best AI Chatbots for Exceptional Customer Service in Software Keyword : Best AI Chatbots

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Last modified on September 14th, 2023 at 7:39 am

AI Chatbots for Exceptional Customer Service in Software

In the software industry, exceptional customer service is paramount, and AI chatbots are leading the way. Discover the top 10 AI chatbots that streamline interactions, enhance user experiences, and revolutionize customer support. Stay ahead in the competitive landscape with these cutting-edge solutions.

Top 10 Best AI Chatbots Software 

1. Desku

Desku is unified customer support platform, that helps to manage any small or medium scale businesses’ customer queries altogether. From Emails to automated messages, Desku make sures to serve pleasant experience to customers.

Desku has powerful no-code chatbot builder that helps to build your chatbot without any coding skills but just drag and drop conversational interface. It let’s you preview before publishing it.

Let’s understand the features of Desku Chatbot;

  • Drag and drop conversational interface
  • No-Code Chatbot builder
  • Easy customisation (add new, edit, or delete)
  • Embed in Live Chat

2. Watson Assistant

Watson Assistant, powered by IBM, is an advanced AI chatbot that offers natural language processing capabilities. It enables businesses in the software industry to provide personalized and efficient customer support.


  • Natural language understanding: Understand and respond to user queries with context and accuracy.
  • Integration with business tools: Seamlessly connect with CRM and other software to access customer data.
  • Multilingual support: Engage with customers globally by communicating in their preferred language.

3. Ada

Ada is an AI chatbot that specializes in customer service automation, allowing software businesses to provide instant assistance and improve response times.


  • Automated workflows: Automate repetitive tasks to streamline support operations.
  • Self-learning capabilities: Continuously improve responses based on customer interactions.
  • Customizable chat flows: Tailor the chatbot’s behavior to align with your brand’s personality.

4. Bold360

Bold360 is a comprehensive customer engagement platform that incorporates AI chatbots to deliver efficient and personalized support in the software industry.


  • Intent recognition: Understand customer queries and route them to the appropriate resources.
  • Real-time customer insights: Gain valuable data on customer behavior and preferences.
  • Omnichannel support: Engage with customers on multiple platforms, including website and mobile app.


Intercom offers an AI-powered chatbot to streamline customer interactions and ensure a seamless experience for software businesses.


  • Automated lead qualification: Use the chatbot to qualify leads and nurture potential customers.
  • Contextual responses: Provide personalized answers based on user behavior and history.
  • App integration: Connect the chatbot with various software applications for enhanced functionality.

6. Freshchat

Freshchat is a customer messaging platform that incorporates AI chatbots to provide instant and proactive support for software businesses.


  • Proactive messaging: Engage with website visitors based on their behavior and preferences.
  • Multilingual support: Communicate with customers in different languages for a global reach.
  • In-app messaging: Extend chat support to mobile applications for a consistent user experience.

7. Aivo

Aivo is an AI chatbot platform designed to enhance customer service and support for software businesses through automated interactions and personalized responses.


  • Seamless integrations: Integrate Aivo with various software and CRM tools for efficient data management.
  • Advanced analytics: Gain insights into customer interactions and optimize chatbot performance.
  • Customer segmentation: Customize responses based on user demographics and preferences.

8. Botsify

Botsify is an AI chatbot builder that empowers software businesses to create customized chatbots without coding knowledge.


  • Drag-and-drop interface: Easily design chatbot workflows and conversation flows.
  • Human handover: Transfer complex queries to human agents when necessary for better support.
  • Auto-scheduling: Schedule responses to provide round-the-clock support.

9. Dialogflow

Dialogflow, part of Google Cloud, offers a powerful natural language understanding platform to create AI chatbots for software businesses.


  • Voice and text-based interactions: Allow users to communicate with the chatbot through voice commands and text.
  • Cross-platform deployment: Deploy the chatbot on various channels, including website and smart speakers.
  • Machine learning-based responses: Continuously improve chatbot responses through machine learning algorithms.

10. Drift

Drift is a conversational marketing platform that includes an AI-powered chatbot to engage website visitors and prospects in real-time.


  • Lead generation and qualification: Capture leads and qualify prospects through chat interactions.
  • Conversational landing pages: Enhance user experience with personalized landing pages and targeted messages.
  • Account-based marketing: Align chatbot interactions with specific account-based marketing strategies.


AI chatbots have revolutionized customer service in the software industry, enabling businesses to provide exceptional support, engage customers proactively, and cater to a global audience with multilingual capabilities. Each of the top 10 AI chatbots mentioned above offers unique features and benefits to enhance the customer experience and drive business success. Whether it’s personalized responses, proactive engagement, or seamless integration with other tools, these AI chatbots can take your software business to new heights in customer service excellence. Embrace the power of AI chatbots and transform your customer support into a competitive advantage, fostering loyalty and satisfaction among your valuable users.

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