Many business owners are frustrated and irritated with trying to get through confusing and expensive IT investments. The ITIL Foundation course will help you acquire the knowledge and essential skills needed to streamline IT services, improve customer satisfaction, reduce costs, and increase productivity.
What is ITIL?
ITIL stands for Information Technology Infrastructure Library. It is a set of practices and concepts for information technology (IT) development, IT operations, and information technology service management (ITSM).
ITIL details several key IT practices and provides a comprehensive set of checklists, procedures, and tasks that can be customized by IT organizations and businesses. Each ITIL book provides a detailed description of IT governance topics.
By using the methodologies described in ITIL, service professionals and managers can easily plan, identify, support, and deliver IT business services. This course will help you align your activities with your business goals to achieve protected growth. In the world of IT, various departments must act and react immediately as events unfold. Lack of control or unplanned work at work always leads to mismanagement. By implementing ITIL, this vicious circle can be broken.
Benefits of ITIL Foundation Course
ITIL training essentially helps IT professionals identify basic ITIL terminology as a prerequisite for advanced ITIL certification.
Successful implementation of an ITIL Foundation course has the following benefits
- Deliver IT services in a more professional manner
- Improve customer satisfaction
- Increased return on investment
- Improved employee retention
- Improved applications
- Improve third party service delivery
- Improve staff competency, productivity, and skills
- Reduce training costs
- Improve asset utilization
Reduce hidden costs
The ITIL Foundation course covers topics that will help you learn the various strategies for managing IT tasks and the organizational levels at which they are wired.
After completing the ITIL Foundation course, you will be able to define concepts such as capacity, assurance, resources, and availability.
In addition, you will learn how to use ITIL practices to define various goals and objectives. You will also be able to manage service functions and define key performance indicators. Another benefit of this course is that you will be able to analyze IT business operations, including financial management, portfolio management, security management, and vendor management. Upon completion of this course, you will also be able to modify your IT management plan and create a service continuity plan.