Because of smartphones, most of the things we do every day have changed. Mobile apps and portals speed up everyday tasks like finding a public bathroom or getting into an online course in the most creative way possible.
Fintech has changed the way people use different financial services, just like banking has changed the way people use money.
What is Financial Technology?
Fintech is an abbreviation for “financial technology,” which is what fin+tech means.
It has to do with automation in the financial industry and new technology. Fintech tries to give customers more power by giving them alternatives to traditional banking processes.
Fintech includes platforms for crowdfunding, cryptocurrencies, apps for trading stocks and making budgets, mobile banking, and payments.
People who don’t have access to banks can now manage their money and apply for loans from the comfort of their own homes, thanks to fintech. It has made people less dependent on the complicated banking system and more able to manage their own money.
Invest India says that our country is one of the first ones to use fintech and Seo content writing services. Fintech businesses are more important in India than they are anywhere else.
Why use IVR Calling System in FinTech?
People have noticed the many ways the IVR calling system can be used and how it is changing fintech companies for their clients. But we also need to talk about the IVR system’s many benefits and features that make it so attractive. How can technology help you meet all of these needs?
1) Putting CRM together
CRM (Customer Relationship Management) can be connected to an IVR calling system so that your agents can get information from your customers before they connect. This makes relationships with customers better because it saves time and lets the agents get ready for what the customer wants.
2) Calls Are Redirected
As the system was designed to do, an IVR number can help direct a customer’s call to the right agent. This makes it easier for questions to be answered on the first try, saving time and effort for both sides. For example, agent X handles all calls about approval, while agent B handles calls about verification. So, agent A can send the call to agent B to check before moving on to the next caller.
3) You don’t need Internet
In a country like India, where the economy is all over the place, many places don’t have Internet access or only have it sometimes. An IVR number only works with phone services and only needs a phone call from the customer. This makes it easier for more people to use.
4) Easy Bank Access
Like the Internet, there are some places in the country that don’t have official banking infrastructures. People also use technology to help them in these areas.
5) No Need for a Receptionist
An IVR number takes the place of a receptionist and works better than a person. Also, there is less chance that the machine will make a mistake. Also, it greets your customers and walks them through the process just like any other attendant would.
How do IVR call systems help FinTech companies?
Find out the balance of the account and check the credentials.
It could be annoying to have to go to the bank every time you want to see how much money you have in your account, change the PIN on your debit or credit card, or do something else simple. IVR solutions help clients avoid this kind of problem by giving them a few easy steps to take. The information about them can be checked in a few seconds. After proving who they are, they can get their account information or change it.
About Loans and Other Services
Loans are a big financial burden, so people who want them want to do their research first. When people want to find out more, contact centers are often their main source of information.
Clients call to find out about the different loans, interest rates, and other information. To save time and make sure that the right information is known, it is important that the caller be connected to the right agent.
The IVR calling system sends the call to the right person based on what the caller types into the keyboard.
Turning off a card
It’s not unusual to lose a credit or debit card. To keep your card from being stolen, you must turn it off right away. While you wait for a real person to fix the problem, your account is still at risk. You can just use the IVR menu to ask for the service to be turned off, and it will be done!
Responses to Customer Problems
Customers call contact centers all the time to complain about bad service. These criticisms help fintech companies see their flaws, which gives them a chance to try to make their business better. IVRs make this process easier for both people involved.
For example, if you paid with a mobile wallet but didn’t get a message, you could call the contact center and use the IVR calling system to file a complaint, or you could have it fixed right away. Here’s how an IVR-powered contact center might make things better for customers.
Make Payments
Before, you had to stand in a long line and wait for hours to pay your bills. But IVR can now be used to make payments. You can call your bank, choose the payment option from the IVR menu, and then enter your information. It is easy to take care of payments.
Send Reminders
Contact centers do more than just take calls from clients. They also send out reminders. Fintech companies can use an IVR number to get in touch with their customers, especially when there are problems with payments.
Customers can be called directly to let them know that their payments are coming due soon or that they missed a deadline. Also, companies can record these statements ahead of time and plan to send them to a customer after a missed payment or close to the due date.
Conclusion
IVR solutions have given fintech companies a new way to do business, just as fintech has done for financial services. It’s easy to use and works for a wide range of people, which makes it a very appealing method.
It can handle many different kinds of problems, such as activations, deactivations, payments, complaints, and reminders. Because its technology is simple but powerful, a fintech company is always ready to help its customers.
An IVR number is also easy to set up and doesn’t require any complicated technology or infrastructure. It’s the place to go for all your customer service needs. Get one, and you’ll be better than your competitors.
If you want IVR service providers you can trust, you don’t need to look any further. Office24by7 has been in this field for a long time, so we know all about the pain points in the fintech industry. Don’t lose customers because your customer service isn’t great. Contact us right away.
